Refunds are for product only, as shipping charges are non-refundable. All returns that were NOT purchased on or directly from Otter Products EMEA on this website should be returned to the original place of purchase.Ĭredits will be issued in the form of a refund to the payment method used for the original purchase. (This information is available on your shipping documentation and also on your shipping confirmation email).įor returns from please visit. You will be asked to provide your original order number and your case serial number so please have this information available. Please note the below prior to processing you return: We're not responsible for any items that are returned to us by mistake.

We will endeavour to accept all returns, however in the event that a product is returned to us in a damaged or unsuitable condition, we may have to send it back to you. Returns need to be sent to our warehouse in the Netherlands.Īll products will be inspected on return. The product is your responsibility until it reaches us so make sure it is packed up properly and can't get damaged on the way.

Please return the product to us by registered mail by following the procedure outlined below. We will accept return of any product for a refund within 14 days of the date that you received your original order, where the order was purchased directly from Otter Products EMEA on this website.

Serial number on lifeproof case fre